You may return or exchange your DucoAroma products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order. A customer may return any diffuser units they purchased online for any reason whatsoever within 30 days of the date of purchase or the date they receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The diffuser must be unused and in its original packaging with all parts and accessories. There will be a 20% restocking fee for any diffusers units returned. The diffuser unit must be unused. Shipping costs are non-refundable, and the customer is responsible for return shipping. There will be no refunds on used diffusers units

All returns and exchanges may be subject to review. If your return is subject to review, you will receive an email from (Info@DucoAroma.ca).

Exceptions

Diffuser machines, and fragrance oils may be returned within the 30 days even after use to ensure satisfaction. Customer is responsible for return shipping costs in the event of a refund request.

Shipping

Once you successfully submit a return, you will receive a shipping label. You must bring your return to any carrier location provided by DucoAroma within 5 days of successfully submitting your return. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation that were included when you received it. When returning a diffuser machine, please remove the fragrance oil from inside the diffuser before shipping it back, so as to not damage the internal mechanisms of the unit.

Returns

The cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs. Once we receive your return, it will be processed and a refund will be issued within 1-3 business days.

Exchanges

An item can be exchanged for any item available on our website. The cost of the return label is covered by us. Once your return is in transit, it will be processed and your exchange will be sent out within 1-3 business days.

Store Credit

When an item is returned for store credit, the cost of the return label is covered by us. Once your return is in transit, it will be processed and your store credit will be sent to your email address within 1-3 business days.

Damaged Items 

When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please submit a request by sending us an email to info@ducoaroma.ca

Gift Cards
All gift cards are considered final sale, are non-refundable and may not be redeemed for cash.

Start-Up Fees 

Start-up Fees for all financing and Installment Programs are non-refundable.

Installment and Finance Programs

All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.

Point of Purchase

Only items that have been purchased directly from DucoAroma can be returned. DucoAroma products purchased through other retailers, affiliates, or distributors must be returned in accordance with their respective returns and refunds policy.

Disclaimers

• Remember, it is your responsibility to pack the product safely when preparing your return.